FAQs

Frequently Asked Questions

Find your answer

About Our Jewelry

Laboratory-grown diamonds, also referred to as synthetic or lab-created diamonds, are diamonds cultivated in a controlled laboratory setting by scientists. They share the same chemical composition as natural diamonds and possess identical optical characteristics. The primary distinctions between natural and lab-grown diamonds lie in their manufacturing processes and rarity. We provide extensive information for you to explore about our lab-grown diamond quality and their creation.
At Diamond Shop, our diamonds are consistently crafted to meet high standards, eliminating the need for individual certificates to describe them. Instead, you can learn about our standards of excellence for all our lab-grown diamonds in our technical specifications. Furthermore, each of our lab-grown diamonds larger than 0.2 carats bears a laser inscription of the Diamond Shop logo (invisible to the naked eye) as a testament to their quality. Each of our lab-grown diamonds larger than 0.5carats has a individual certificates come from GIA or IGI.

Engagement rings cannot be returned if they have been engraved, resized, or altered in any way, as such items are considered nonrefundable. Certain styles, including pink and blue variations, as well as white styles in sizes 7.5 - 9, are made to order, requiring an additional processing window of 2 - 3 weeks before shipping.

For Solitaire Rings:

  • We recommend purchasing the ring in your final size or exchanging it for the correct size if it doesn't fit perfectly.

  • If resizing is necessary, we advise only sizing up or down by a maximum of 1 size.

  • Alterations by a third party will void the Diamond Shop warranty and render the item ineligible for returns.

For Halo Rings:

  • We recommend purchasing the ring in your final size or exchanging it if it doesn't fit perfectly.

  • If resizing is required, we recommend sizing up or down by a maximum of 1/2 size.

  • Any alterations performed by a third party will result in the forfeiture of the Diamond Shop warranty and exclusion from our returns policy.

Determining your ring size is made convenient with our ring size guide at Diamond Shop. You can easily find the perfect fit from the comfort of your home. Our guide allows you to download and print a digital ring sizer to measure your finger accurately or determine the size of an existing ring. Rest assured, our returns are always free, ensuring a risk-free shopping experience.
Whether you're shopping for yourself or someone else, our Diamond Shop ring size guide is here to assist you in finding the perfect fit. You can download and print our digital ring sizer to determine the appropriate size. And remember, our returns policy offers hassle-free returns, providing you with a worry-free shopping experience.

Account & Site

To unsubscribe from Diamond Shop emails, please open one of our emails and scroll down until you find the 'Unsubscribe' link. By following this link, you will be directed to our website, where you can confirm your email preferences and complete the unsubscribe process.

At Diamond Shop, we highly value the trust you place in us when you explore our website or create an account with us, and we take our responsibility seriously. You can review our privacy policy here.

Creating a Diamond Shop account is simple. You can establish your Diamond Shop account here.

If you encounter difficulties accessing your Diamond Shop account or find yourself locked out, please don't hesitate to reach out to us by emailing support@diamondshop.com. We aim to respond to all emails within 48 hours.

To reset your password for Diamond Shop, visit the Login page here and click on "forgot password." You will then receive an email containing a reset link to assist you in updating your password.

Shipping

At Diamond Shop, we strive to ensure timely delivery of your order. Depending on your chosen delivery method (standard or express), we aim to deliver your order within 3-10 working days after order confirmation. Please note that delivery times are approximate and may vary during peak seasons, such as Christmas. We do not dispatch orders on weekends or bank holidays. For express delivery, orders placed before 2pm on weekdays (Monday - Friday) are eligible. Orders placed on weekends (Saturday & Sunday) will be processed the next working day, with exceptions for bank holidays. During busy campaigns, such as sales events, express delivery may be temporarily unavailable.
We offer complimentary Standard Secure FedEx delivery, which typically takes 3 - 5 business days to arrive. For those seeking faster delivery, we provide Secure Express Overnight FedEx delivery at a cost of 25 USD. To qualify for express overnight delivery, please ensure you place your order before 2pm EST on weekdays (Monday - Thursday).
Diamond Shop proudly delivers to all 50 states in the United States, including Washington, D.C. Unfortunately, we do not ship to U.S. P.O. Boxes, U.S. territories, or APO/FPO/DPO addresses.
You can easily designate a different shipping address from your billing address during the checkout process.
Absolutely! Once your order is dispatched from our warehouse, you will receive an email confirmation with tracking information. You can monitor the progress of your order using the tracking details provided in the delivery confirmation email.
Tracking information for standard delivery may take up to 24 hours to become available. If you encounter difficulties tracking your order, please wait for 24 hours from the time you receive your order confirmation. If the issue persists, please do not hesitate to contact us for assistance.
In the event that you are not present at the delivery address during our courier's attempt, or if the parcel cannot fit through your letterbox, our courier will leave a notification detailing where you can collect your parcel. Your parcel will be held for collection for a period of 18 calendar days.
Occasionally, the availability of goods may change between the time of order placement and acceptance. If any item in your order is missing, please check your email for information regarding out-of-stock items. If an item is out of stock, we will notify you via email, and no payment will be taken for those items. The delivery note accompanying your order will specify which items are included in that part of your order. To ensure you are not missing anything, please review the delivery notes from each part of your order. If you have any questions or concerns, please don't hesitate to reach out to us for clarification.
At Diamond Shop, we do not practice partial deliveries. If an item in your order is sold out, it will be canceled from your order, credited back to your payment, and removed from your order. In such cases, we will send you an email notification to inform you of the cancellation. Your satisfaction is our priority, and we are here to address any questions or issues you may have.

Return,Exchange and Refund

At Diamond Shop, our aim is for you to be completely satisfied with your purchase. However, if you wish to return an item, we are pleased to offer returns within 30 days from the date of delivery. You can initiate your return process using our returns portal here for US customers.

To qualify for a refund or exchange, please adhere to the Return & Refund Policy.

Items featured in our Sale(s) or marked with a discount percentage have undergone significant markdowns and are eligible for returns within 7 days from the date of package delivery. Final sale items are non-returnable.
Once we receive your return, please allow 7 - 15 business days for our warehouse to process your return. Following this, it may take an additional 5 - 10 business days for your bank to process the refund to your account. Rest assured, we will send you a confirmation email once our team has processed your return, providing you with assurance that your refund is in progress.

For our valued US customers, exchanges can be made through our returns portal here.

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