Shipping & Delivery Policy

Exquisite Diamonds, Affordable Elegance

Shipping & Delivery Policy

Thank you for choosing Diamond Shop. We ship within the United States using carriers like FedEx, UPS, DHL, and USPS. Orders typically ship in 3-7 business days, with custom items taking longer. Choose standard shipping (3-10 business days) or express delivery.

Shipping costs vary based on factors like destination and package weight. You’ll receive a tracking number via email to monitor your order’s progress. All shipments are insured for protection.

Please ensure your delivery address is accurate. For returns and exchanges, refer to our separate policy. If you have questions, contact our customer service team at (808) 728-9966 or support@diamondshop.us.

We reserve the right to update this policy, and changes take effect immediately. Your trust is valuable to us, and we look forward to serving you.

To ensure that you understand our shipping and delivery process, please read this Shipping & Delivery Policy carefully.

1. Shipping Information:
1.1 Shipping Locations:

We currently offer shipping to customers within the United States only. If you have any questions about shipping to a specific location within the U.S., please contact our customer service team before placing your order.

1.2 Shipping Carriers:

We use reputable shipping carriers such as FedEx, UPS, DHL, and USPS to ensure your order reaches you safely and in a timely manner.

2. Processing Time:
2.1 Order Processing:

Most orders are processed and shipped within 3-7 business days after payment confirmation, excluding weekends and holidays. Please note that custom-made or personalized items may have longer processing times, and this will be clearly communicated during the order process.

3. Shipping Methods:
3.1 Standard Shipping:

Standard shipping typically takes 3-10 business days for orders within the United States. Shipping times may be longer during peak seasons or due to unforeseen circumstances, such as weather delays.

3.2 Express Shipping:

Express shipping options are available for those who need their items more urgently. Please select the express shipping option during checkout for faster delivery.

4. Shipping Costs:

Shipping costs are calculated based on the shipping destination, the weight and dimensions of the package, and the selected shipping method. You will see the shipping cost during the checkout process before completing your order.

5. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and progress of your delivery.

6. Shipping Insurance:

All shipments are insured to protect your purchase against loss, theft, or damage during transit. If your order arrives damaged, please contact our customer service team immediately for assistance.

7. Delivery Address:

Please ensure that your shipping address is accurate and complete when placing your order. We cannot be responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Returns and Refunds:

For information on our return and refund policy, please refer to our Returns & Refunds Policy.

9. Contact Us:

If you have any questions or concerns about our Shipping & Delivery Policy, please don’t hesitate to contact our customer service team: Phone: (808) 728-9966 .Email: support@diamondshop.us.

10. Changes to this Policy:

Diamond Shop reserves the right to update or modify this Shipping & Delivery Policy at any time. Any changes will be effective immediately upon posting on our website. By placing an order with Diamond Shop, you agree to abide by the terms and conditions outlined in this Shipping & Delivery Policy. We appreciate your trust in us and look forward to serving you.

Why Choose us

Expert In Lab Grown Diamonds

the IGI (International Gemological Institute) Talks About Lab Grown Diamonds

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From Ancient Artifacts to Modern Marvels: The Evolution of Lab Grown Diamonds Jewelry

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