Last Updated: September 23, 2023

These Terms and Conditions (“Terms”) govern your use of the website www.diamondshop.us (“Website”), which is owned and operated by Diamond Shop (“we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

Acceptance of Terms

By accessing and using the Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

Eligibility

You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.

Privacy

Your use of the Website is also governed by our Privacy Policy, which can be found at https://www.diamondshop.us/privacy-policies. By using the Website, you consent to the collection and use of your personal information as described in our Privacy Policy.

Products and Services

a. Product Listings: We offer a variety of jewelry products for sale on the Website. We make reasonable efforts to ensure that product information, pricing, and availability are accurate and up-to-date. However, we do not guarantee the accuracy of such information.

b. Pricing: Prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

c. Orders: By placing an order on the Website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including but not limited to incorrect pricing or product information.

Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of US$150 (or equivalent amount in other currencies).

Payment

All payments are processed securely through our payment gateway. We accept major credit and debit cards. By providing your payment information, you authorize us to charge the specified amount for your order.

Shipping and Delivery

a. We will make reasonable efforts to ship your order in a timely manner. Shipping times may vary depending on your location and the shipping method selected.

b. You are responsible for providing accurate shipping information. We are not responsible for orders lost or delayed due to incorrect shipping information provided by you.

Returns and Refunds

Please refer to our Return and Exchange Policy, which can be found at https://www.diamondshop.us/return-refund-policy, for information on our return and exchange process.

Intellectual Property

a. All content on the Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Diamond Shop or its licensors and is protected by intellectual property laws.

b. You may not use, reproduce, distribute, or display any content from the Website without our prior written consent.

Termination

We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for any reason, including but not limited to a breach of these Terms.

Changes to Terms

We may update these Terms from time to time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such changes will constitute your acceptance of the updated Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States of America. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the federal and state courts located within the United States.

Contact Information

If you have any questions or concerns about these Terms or the Website, please contact us at support@diamondshop.us.

Thank you for visiting www.diamondshop.us. We hope you enjoy your shopping experience!